Email: jobs at the-wickhams.org.uk
I
am an experienced support analyst with a wide range of skills in computing and
electronics. My business knowledge has been built up through working with
customers in the printing, publishing, engineering pharmaceutical, transport
industries, local government, insurance and most
recently in manufacturing. My hardware skills were gained initially as a field
service engineer.
I have an NT 4 MCSE and was one of the first qualified in 2001 for a Windows 2000 MCSE. My skills include configuration and administration of all versions of Windows, Novell 4 and earlier versions; Office applications; Network hardware and protocols; Mail systems; SQL Enterprise administration; BackupExec, Arcserve and Legato backup systems; printer administration; SMS administration. Hardware server builds using Compaq / HP Smartstart and Array Configuration utilities
Since 2007 I have been supporting the world wide operations for Herman Miller at their International Headquarters and showroom based in Chippenham.
Herman Miller is a global company manufacturing high
quality office furniture with manufacturing facilities in the
From 1993 to 2006 I worked as an IT support contractor providing services through my company, Team Computers Ltd
2007 -
Support
of International operations on Windows platforms
2005-2006 Capita SIP
Services,
3rd
line support of Servers and Infrastructure
2004-2005 AXA
Technology, Spectrum House,
3rd line and Infrastructure support responsible for day to day support of the AXA’s 1200 plus servers based in three main datacentres and also branch offices. The server infrastructure supported around 20000 people. This included administration and installation of most server roles including multiple 4 node clusters based on Windows Server 2003 and VMWare GSX servers based on Linux. In addition a large number of Blade server arrays based on IBM and Windows Server 2003 were managed remotely.
2002-2004 Bath and North East
3rd line and Infrastructure support responsible for day to day support of the Council’s 80 plus Windows servers spread across the county. The server infrastructure supported around 3000 people including certain requirements for libraries and schools. This included administration and installation of most server roles including Active Directory, policies and profiles; Citrix; Smartfilter web filtering and Proxy; VPN and dial-in remote access; DNS, DHCP, WINS infrastructure; Norton Antivirus, SQL 2000, Applications servers, File servers and remote printing. A server replacement policy was in place such that we regularly built replacement servers using HP Smartstart
I was also
particularly involved with the Agresso Financial
Management system which makes heavy use of SQL 2000 and SAN technology.
2001-2002 NMR.
Fox Talbot House,
2nd
and 3rd line technical support of Windows NT servers and Web Sites.
2001
IT Manager supporting 80 staff
carrying out research and development work on drug delivery systems for the
pharmaceutical industry.
Support and administration of Windows 2000 and NT4 servers and
workstations. Support of pharmaceutical analysis systems.
1999 – 2001 London
Underground Ltd. Telstar House,
IT Manager responsible for IT support
for the teams carrying out the long-term renovation of the Central Line and the
Northern Line.
1st, 2nd and 3rd
line support of 400 users.
Administration and support of
Microsoft NT 4, Novell 3 servers,
Windows 3.1, Windows 95, Windows 98 and Windows NT 4 workstations
Administration and support of
Microsoft Mail Post Offices.
Support of standard office and
specialised engineering applications.
Procurement and installation of software and hardware.
1995
– 1999 Kvaerner Process (
Kvaerner is a worldwide engineering and construction company. The Kvaerner Process division designs and builds plant for the chemical, pharmaceutical and oil and gas industries.
Supported 800 users in the
Administration, support and rollout via SMS of Windows NT 4.
Second and third line support of the servers.
Migration of users and data to new servers and to a roaming Windows desktop.
Worked closely with the communications department as part of a small team of four switching the 28 floor office TCP/IP network from an FDDI ring to a flat ATM based network.
Managed a helpdesk team of seven for six months whilst a permanent appointment was recruited.
1994 – 1995 John Brown
E&C,
This was
the
During my time here I covered most aspects of I.T as a member of the helpdesk team for eight months supporting Windows 3.1 / DOS and the Microsoft Office suite, WordPerfect, engineering and financial applications.
1994 Rank
Xerox,
Set up a PCNFS network linking Elonex PCs in to the Xerox network for Technical Document Production.
1994 Dixons/ Mastercare,
This involved hardware and software faultfinding on most computers sold by Dixons at the time including IBM, Compaq, Apple and Amstrad.
1990
– 1993 Ventura Software Inc., Slough
Responsible for all product testing of European versions of Ventura Publisher and associated products. Also responsible for network administration and support.
1986 – 1990 Rank Xerox,
Welwyn Hall, Herts.
Systems Specialist providing specialist knowledge of the publishing industry for producing 25 translated versions of Ventura Publisher, the desktop publishing package, and associated products.
1979
– 1986 Interset Computer Systems (
Pre and Post Sales
support, Field Service Engineer throughout
1974
– 1979 Marconi Radar Systems Ltd.,
Started as an apprentice
and worked with early 4040 microprocessor at research labs. Commissioned
the Scottish Air Traffic Control Centre in
2001 MCSE
for Windows 2000
( 70-240 (upgrade from NT4.0), plus design exams 70-219,
70-220, 70-221)
2000 Microsoft
Certified Systems Engineer, (MCSE, MCP+Internet)
1996 Novell
3.12 CNA
1990 Xerox
Management Studies Program
1977, 1975 H.N.C. Electrical and
Electronic Engineering.
O.N.C Engineering
1974, 1971 2 GCE A levels – Maths,
Physics. 9 GCE O levels.
Badminton, table tennis, local history, genealogy, amateur radio with particular interest in data communications (BARTG), computer control of model railways (MERG), playing the piano and motor sports. I am also a parish councillor for Bathford and setup the council website http://www.bathford.net